If you wish to make a complaint about primary care, please contact the service directly.
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. We do operate a complaints procedure – our patient complaints information sheet gives details of the procedure and is available from reception.
If you do have a concern, we would encourage you to initially discuss it with a manager or one of the partners. If you remain dissatisfied with the outcome of our in-house investigations we can provide details of other organisations who will be able to help you further.
Alternatively, you can contact:
Telephone: 0115 883 9570
By post: Patient Experience Team, Civic Centre, Arnot Hill Park, Nottingham Road, Arnold, Nottingham, NG5 6LU