The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport. For more information, click here
These are the results for the Friends and Family Test for March 2024:
Overall, how was your experience of our service?
Very good: 67%
Good: 22%
Neither good nor poor: 4%
Poor: 0%
Very poor: 3%
Don’t know: 3%
Overall, this means that in March 2024, 90% of our patients felt their experience of our service was good.
