The Fairfields Practice

Friends and Family Test Results

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport. For more information, click here

These are the results for the Friends and Family Test for January 2024:

Overall, how was your experience of our service?

Very good: 66%

Good: 21%

Neither good nor poor: 5%

Poor: 2%

Very poor: 5%

Don’t know: 1%


Date published: 28th December 2023
Date last updated: 5th February 2024